GETTING STARTED

So, you are interested in Customer Service Excellence and want to know how to get started. Here are some useful tips to set you on the road to achieving Customer Service Excellence in your organisation.

• Read and familiarise yourself with the Customer Service Excellence Standard [Pdf 332KB] . Get together with your colleagues to plan how you could use the standard and discuss with them how to take this forward.
• Register and use our free online self-assessment tool to evaluate your organisation against the standard; identifying areas and methods for improvement as you work through it.
• Investigate our formal assessment route. In order for your organisation to be recognised as achieving Customer Service Excellence you must be successfully assessed against the standard by one of our licensed certification bodies.

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