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Customer Service Excellence - home to the Government's customer service standard
  Tameside MBC A Transformational Beacon authority and CSE Standard Bearer

What is it?

Customer Service Excellence – a practical tool for driving customer-focused change.

Where to start?

Interested in achieving Customer Service Excellence? Everything you need to know.

Information hub

New to the concepts in the standard or wanting to expand your knowledge?

Self assessment

Evaluate your organisation against the standard and identify areas for improvement.
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Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency with front-line public services by offering a unique improvement tool to help those delivering public services put their customers at the core of what they do.